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Return, Refund & Exchange Policy

This policy is applicable for order placed on or after 01st November 2022. See previous policy here

This return policy is only applicable for products purchased on www.auravedecor.in OR through our customer care. Any queries or issues related to orders/returns/refunds/exchanges such as return requests must be notified on our customer care through either of the two options:

  • ✉ contact@auravedecor.in, auravedecor@gmail.com
  • ✆ WhatsApp number : +91-9068002608

Eligibility for Return / Refund

  • If the return / refund request is raised within 3 days from date of delivery of the product. Return request raised outside this period will not be accepted.
  • If the item received is damaged or has a genuine manufacturing defect.
  • If the item is different from specifications mentioned on the product page/order page.
  • If the item is having missing parts or accessories as mentioned on the product page.
  • Please note that for any claim approvals, complete order unpackaging video is mandatory. Without it, no complaints will be approved.

If you like to return any product due to reasons not covered in return policy above, in that case a CONVENIENCE FEE PER PRODUCT QUANTITY would be charged as below. Any shipping charges paid while placing the order are non-refundable.

Product Price
Convenience Fee
Upto Rs.500
Rs.50
Rs.501 to Rs.1000
Rs.100
More than Rs.1000
Rs.200

 

What is not covered in Return Policy

  • Due to multiple factors, colour of the product shown on website may slightly vary from the actual physical product and this variation in colour will not be covered under return policy
  • Returns reason mentioning about product / fabric quality are not covered under return policy since quality is a subjective issue.
  • Customised / made-to-order products are non-returnable.
  • All kind of Fabrics and Cushion Fillers/inserts are non-returnable & non-refundable.

Return Pickup

  • In case you decide to return the product, we will arrange the reverse pickup from the same address and share details.
  • In rare cases, when the reverse pickup is not available (due to courier serviceability at pincode or other reasons), we may ask you to initiate the product return through your own courier within 7 days of product delivery.

Return Packaging

  • Any item to be returned should be returned in its original unused condition, with all the original accessories, price tag, parts accessories, original packaging  delivered to you. You will be responsible for any damage incurred to the product during return transit, hence for safety please ensure proper packing of the product before returning.

Disclaimer

We reserve the rights to reject returns, refund or replace the item depending on your return request and return conditions fulfilled.

Mode of Refund

Refund (in case applicable) would be issued only once we receive the returned product and QC is done at our end.

  • PREPAID refund amounts will be transferred to the original payment mode.
  • COD refund amounts can be given in the form of store credit/voucher of agreed refund value OR in the payment mode & account number provided.

Customised Items Policy

  • For placing a customised order, please contact us on customer care.
  • Customised orders are accepted on full PREPAID payment only.
  • Customised orders are non-returnable and non-refundable.
  • Ensure to order the exact size / Measurements of the product being customized.

Cancellation Policy

  • For cancelling the order, you must notify us on our customer care contact with a proper reason for the cancelling your order within 4-5 hours of placing the order.
  • If you however delay or if order gets dispatched, we will not be able to cancel it.

Exchange Policy

  • If the request is raised within 7 days from the date of delivery of product. 
  • For exchange,a convinience fee of Rs.80 per item quantity to be exchanged will be charged.
  • In case the exchanged product is of lesser value than the original purchased product - the difference amount that we need to pay to you can ONLY be redeemed against a coupon code (valid for 1 year from date of issuance) which will be shared with you for any future purchases.
  • In case the exchanged product is of higher value than the original purchased product - the difference amount has to be paid by you.
  • NO REFUND would be given for EXCHANGE orders.
  • Only ONE-TIME EXCHANGE will be allowed.
  • Exchange Product would be dispatched only once we receive the original ordered product and its QC is done at our end.
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