Return / Refund Policy

Any queries or issues related to orders/returns/refunds/exchanges such as return requests must be notified on our customer care email: contact@auravedecor.in or WhatsApp number 9639002608

An item is eligible for return / refund / exchange only if the below conditions are met :

• If the return / refund request is raised within 3 days from date of delivery of the product. Return request raised outside this period will not be accepted.
• If the item received is damaged or has a genuine manufacturing defect.
• If the item is different from specifications mentioned on the product page/order page.
• If the item is having missing parts or accessories as mentioned on the product page.
• PREPAID refund amounts will be transferred to account while COD refund amounts will only be given in the form of store credit/discount coupon of agreed refund value.

If you like to return any product due to any reason not covered in return policy above, in that case reverse pickup charges, COD charges and shipping charges (if applicable) are non-refundable.

Any item to be returned should be returned in its original unused condition, with all the original accessories, price tag, parts accessories, original packaging  delivered to you. You will be responsible for any damage incurred to the product during return transit, hence for safety please ensure proper packing of the product before returning.

Please note that we may ask for photos or videos of the product to approve your return request. So, kindly take photos/record videos while unboxing the order.  

Disclaimer: Due to multiple factors, color of the product shown on website may slightly vary from the actual physical product and this variation in color will not be covered under return policy. Returns reason mentioning about product quality are also not covered under return policy since quality is a subjective issue. We reserve the rights to reject returns, refund or replace the item depending on your return request and return conditions fulfilled.

• Customized Items Policy:

Please contact us on email: contact@auravedecor.in or watsapp number 9639002608 for placing any customized order. All customized orders are accepted on full PREPAID payment only and are non-returnable and non-refundable. Hence, please ensure to order exact size / measurements of the product being customized.

• Cancellation Policy:

If you like to cancel the order, you must notify us on our customer care WhatsApp number 9639002608 with a proper reason for the canceling your order within 4-5 hours of placing the order. If you however delay or if order gets dispatched, in that case, we will not be able to cancel it. 

• Exchange Policy:

Exchange of a product is possible only if such a request is raised within 15 days from the date of delivery of product. 

If you like to exchange any product due to any reason not covered in return policy above, in that case one way (Return) shipping charges have to be borne by you. In case of exchange, the difference amount of exchanged product value will be processed as stated under :

• In case the exchanged product is of lesser value than the original purchased product - the difference amount that we need to pay to you can ONLY be redeemed against a coupon code (valid for 1 year from date of issuance) which will be shared with you for any future purchases.
• In case the exchanged product is of higher value than the original purchased product - the difference amount has to be paid by you.

NO REFUND would be given for EXCHANGE orders. And only ONE-TIME EXCHANGE will be allowed.

Exchanged Product would be dispatched only once we receive the original ordered product.